This Refund Policy explains when refunds are and are not available for products and services provided by TraderFrame Pte. Ltd. ("TraderFrame", "we", "us" or "our"). It forms part of, and should be read together with, our Terms & Conditions.
Our products are digital software licences and related services. Unless otherwise required by applicable law, refunds will not be provided once a purchase order is confirmed and the product or service has been delivered, activated or made available to you.
Paid licences are offered on a recurring subscription basis. You may cancel your subscription at any time with effect from the end of the then-current billing period. It is your responsibility to cancel before a renewal date; TraderFrame is not responsible for charges resulting from a failure to cancel in time, and such charges are not refundable.
Nothing in this Policy limits any non-waivable rights you may have under applicable consumer-protection law. If you were charged in error (for example, a duplicate charge) or experience a technical issue that we are unable to resolve, please contact us and we will review your case in good faith.
Before requesting a refund, please contact [support@traderframe.io] so our team can help resolve any issue with the product or service first.
We ask that you contact us to resolve any billing concern before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in suspension of your account and licence.
We may update this Refund Policy from time to time. The current version will always be available on our website with an updated "Last Updated" date.
Questions about this Refund Policy may be sent to [support@traderframe.io].
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