These Terms and Conditions (the "Terms") govern the relationship between you ("You" or the "User") and TraderFrame Pte. Ltd., a company incorporated in Singapore (UEN 202615295H) (the "Company", "TraderFrame", "We", "Us" or "Our") in connection with your access to and use of the TraderFrame automated-trading software and related services (the "Software" or the "Services").
PLEASE READ THESE TERMS CAREFULLY BEFORE INSTALLING OR USING THE SOFTWARE. BY INSTALLING, ACCESSING OR USING THE SOFTWARE IN ANY WAY, YOU CONFIRM THAT YOU ACCEPT THESE TERMS IN FULL. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE THE SOFTWARE.
1. Provision of Software-as-a-Service
TraderFrame is the sole proprietor of the TraderFrame automated-trading platform (the "Software"), which is used to interact between the User and its designated broker or brokers (the "Broker" or "Brokers") for the automation of trades in cryptocurrency, foreign exchange (forex), metals, indices, futures and options markets.
The Software enables the automation of trades based on signals received from third-party platforms such as TradingView, MetaTrader (MT4/MT5), Telegram and Discord channels, and AI assistants connected to the Software, through an automatic or manual connector provided alongside the Software, as selected by the User. Among its features, the Software provides risk and money-management tools, a news filter, a "Copy Trading" feature which allows a User to subscribe to and replicate the trades of other Users who act as signal providers, and an optional AI Trade Agent, which uses third-party artificial-intelligence models to propose trades or, if the User so chooses, to place and manage trades on the User's Broker account within limits the User sets. The risks of the AI Trade Agent are described in the Risk Disclosure.
The Software may be provided on a demo or live account basis with a limited number of trade executions per month at no charge. Alternatively, the Software may be provided with a higher or unlimited number of executions per month for a rental period, subject to payment of the applicable Fees defined below. The monthly allowance applies to monthly and yearly subscriptions alike, counts executions on demo and live accounts together, and does not count orders that fail at the Broker. The allowance for each plan is shown on our pricing page.
2. Relationship Between the Company and the User
The User acknowledges that trading in cryptocurrencies, forex, metals, indices, futures and options carries a high level of risk and may not be suitable for all investors. Before deciding to trade, the User must carefully consider its investment objectives, level of experience and risk appetite. The possibility exists that the User could sustain a loss of some or all of its investment, and in leveraged markets a loss in excess of its initial deposit. The User should not trade with funds it cannot afford to lose and should seek independent financial advice in case of any doubt. See also the separate Risk Disclosure.
The User acknowledges that the "Copy Trading" feature does not constitute investment advice or a recommendation from the Company; it merely enables the User to follow other Users and place similar operations following their actions.
The Company has no duty to supervise or review the actions, services or recommendations of any Broker. The provision of the Software shall not be construed as an endorsement of any Broker or its services. All claims, questions or disputes regarding a Broker's services or execution of operations must be directed solely to that Broker and under no circumstances to the Company.
The User is solely responsible for verifying whether trading in cryptocurrency, forex, metals, indices, futures or options, and the use of any Broker, is legal in every jurisdiction that applies to the User, and agrees to hold the Company harmless from any liability arising from the User's operations.
Nothing in these Terms creates any agency, partnership or joint venture between the Parties, and neither Party has authority to bind the other.
3. Payment and Fees
Using the Software within the free execution limit will not incur any fees, provided the User creates a qualified account through our sign-up channels. Should an account be found unqualified, the licence may be suspended or terminated at any time.
Executing above the free limit requires payment of the applicable fees (the "Software Fees"). These fees are billed on a recurring monthly or yearly basis for a rental licence. A subscription may be cancelled with effect from the end of the then-current billing period. Paid plans may start with a free trial, as shown at checkout. Where a trial applies, your payment card is collected when the trial starts and is first charged when the trial ends; if you cancel before the trial ends, you will not be charged.
Copy Trading is not included in the free plan, on demo or live accounts: copying another User's bot requires the Basic plan or higher, and approving other Users to copy your bot requires the Standard plan or higher. The Company charges no fee for Copy Trading beyond the subscription plan, and the Software does not charge, collect or pay any fee between Users for copying. Any arrangement Users make between themselves outside the Software is not part of the Services, and the Company is not a party to it.
The AI Trade Agent is available on paid plans and uses agent credits. Each paid plan includes a monthly allowance of agent credits, which does not carry over to the next month and ends with the plan. Additional credits may be bought as one-off credit packs; purchased credits do not expire, are used only after the monthly allowance, and remain on the account if the plan ends or changes. Agent credits have no cash value and cannot be transferred or exchanged for money. If the User connects their own AI model key, the model provider bills the User directly under its own terms, and no agent credits are used.
The Company may change the applicable Fees from time to time. The Company may use a third-party payment processor to collect Fees, whose processing activities may be governed by separate terms.
4. Intellectual Property and Licence
Subject to these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sub-licensable licence to access and use the Software on a software-as-a-service basis for the period paid, solely for the purpose described above (the "Licence").
The User shall not, and shall use best efforts to prevent any third party from: (i) interfering with the security of, or otherwise misusing or disrupting, the Software; (ii) reverse engineering, decompiling or copying the Software, or creating any product that performs functions similar to the Software; (iii) reselling, renting, timesharing or otherwise commercially exploiting the Software; or (iv) introducing any modification into the Software.
All right, title, copyright and other interest in and to the Software remain the sole and exclusive property of the Company.
5. Data Security and Privacy
The Company complies with the laws, rules and regulations of its jurisdiction applicable to privacy and data protection, including the Singapore Personal Data Protection Act 2012 (the "PDPA"). To access the Software, the User must provide certain personal data, which may include the User's first and last name, email address, mobile number and Broker-account email address. To connect a Broker or a signal source, the User also provides the credentials that connection needs, such as API keys or access tokens.
The processing of personal data is described in the Company's Privacy Policy, which forms part of these Terms. By using the Software you acknowledge and agree to the Privacy Policy.
6. Liability and Indemnity
The Software is provided "AS IS" and "AS AVAILABLE" and, to the maximum extent permitted by law, all express or implied warranties (including merchantability and fitness for a particular purpose) are disclaimed. In no event shall the Company, its authors, developers, contributors or distributors be liable for any direct, indirect, incidental, special, exemplary or consequential damages — including errors in the execution of any order, system or software failures, loss of use, data or profits, or business interruption — arising in any way out of the use of the Software, even if advised of the possibility of such damage.
The User affirms that it is in full compliance with all applicable laws, including anti-money-laundering and counter-terrorism-financing laws, and agrees to indemnify and hold the Company harmless from any and all liability, loss, damage, proceedings, fines or demands (including reasonable legal fees) caused directly or indirectly by the User's operations.
7. Confidentiality
Each Party shall treat as confidential all non-public information disclosed by the other Party in connection with these Terms and shall use at least a reasonable degree of care to protect it, disclosing it only as authorised in writing or as required by law or a competent authority.
8. Termination
The Company may suspend, restrict or terminate the provision of the Software immediately at any time, with or without cause and without prior notice.
The User may cancel the provision of the Software at any time, subject to the obligation to pay immediately any outstanding amounts due. Refunds are governed by the Refund Policy. Upon termination, the User must remove and cease all use of the Software within seven (7) days.
9. Miscellaneous
These Terms constitute the entire agreement between the Parties as to their subject matter and supersede any prior representations. The Parties confirm they have not relied on any oral or written representation not set out here.
If any provision is held invalid, illegal or unenforceable, the remaining provisions shall continue in full force. The failure of a Party to enforce any right at any time shall not be a waiver of that right.
These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict-of-laws principles.
10. Dispute Resolution
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules for the time being in force. The seat of arbitration shall be Singapore; the language shall be English. To the extent permitted by law, the Parties waive any right to commence court proceedings in respect of such disputes.
11. Returns and Refund Policy
Unless otherwise required by applicable law, refunds for our digital products and services will not be provided once a purchase order is confirmed and the product or service has been delivered or made available.
We recommend contacting us for assistance if you experience any issue with our products or services. It is the customer's responsibility to cancel a subscription before renewal; the Company is not responsible for a customer's failure to cancel in time.
12. Contact
Questions about these Terms may be sent to support@traderframe.io or our contact form at www.traderframe.io/contact-us.