At TraderFrame Pte. Ltd., a company incorporated in Singapore (UEN 202615295H) ("TraderFrame", "we", "us" or "our"), the privacy of our visitors and Users is a priority. This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights available to you. It is designed to comply with the Singapore Personal Data Protection Act 2012 (the "PDPA") and applies to your use of our website, software and services.
1. Information We Collect
Personal data you provide: when you register for or use the Software you may provide your first and last name, username, email address, mobile number (which we verify by SMS), country and time zone, a profile picture, Broker-account email, and any information you submit through support channels or forms.
Broker and connection data: to connect your Broker accounts and signal sources, we hold the credentials you give us or that we issue to you. These include exchange and Broker API keys, secrets and access tokens (including those created when you connect by one-click login); the tokens that connect our MetaTrader 5 Expert Advisor and the TraderFrame Bridge for Interactive Brokers; your Telegram login session and the phone number of that Telegram account, if you connect a Telegram channel; your Discord connection tokens, if you connect a Discord channel; the key that connects an AI assistant to your account; and any AI model keys you connect. We do not ask for or hold your MetaTrader 5 or Interactive Brokers password. We also receive from your Broker the account details, balances, positions and trade history needed to run and report on your bots.
Your activity and content: the bots and settings you create; the signals your bots receive; the trades placed and their results; the AI Trade Agent's decisions and the reasons it gives; your journal pages; your community posts, comments and chat messages; and, if you use the AI Trade Agent or Pip, what you ask them and the files, images and links you give them. When you give the agent a file to learn from, the file is read once and not stored. We keep the rules and examples taken from it, together with the file's name, type and size.
Payment information: payments are handled by third-party payment processors; we do not store full card details on our own systems.
Log files and sign-in data: like most online services, we log standard information including internet protocol (IP) address, browser type, internet service provider (ISP), date and time stamps, and referring/exit pages. This is used for analytics, administration and security. When you sign in, we keep on your account a one-way fingerprint of your IP address and browser, so that we can recognise a new device. When we see a new one, we notify you and email you the time of the sign-in, the IP address and an approximate location worked out from it.
Cookies and similar technologies: see our separate Cookie Policy for details.
2. How We Use Your Information
- To provide, operate, maintain and secure the Software and Services, including connecting to your Broker to execute automated trades;
- To run the AI features you choose to use, including sending the information each task needs to the AI model providers named in section 4;
- To show your trading record to other Users on the leaderboard, your profile and in Copy Trading;
- To create and manage your account and licence and to process payments;
- To provide customer support and respond to your enquiries;
- To send service communications and, where permitted, product updates and marketing (from which you may opt out at any time);
- To analyse, improve and develop our website, Software and Services; and
- To comply with legal obligations and enforce our Terms.
3. Legal Basis and Consent
We rely on your consent and on the performance of our contract with you (these Terms) as the basis for processing. You may withdraw consent for direct marketing at any time by contacting us at support@traderframe.io or our contact form at www.traderframe.io/contact-us, or using the unsubscribe link in our communications; withdrawing consent does not affect processing necessary to provide the Services you have requested.
4. Sharing and Disclosure
We may share personal data with: (i) Brokers, solely to enable the Software to interact with your trading account as you direct; (ii) service providers and processors (e.g. hosting, analytics, sign-in and SMS verification, email, payment processing) acting on our instructions; (iii) providers of artificial-intelligence models, to run the AI features you choose to use: Anthropic, for the Help assistant, Pip and the AI Trade Agent; OpenRouter, for the community post-writing assistant; and, if you connect your own AI model key, the provider of that key (such as OpenAI or Google), whose handling of the data is governed by your own agreement with that provider. What we send is what the task needs, such as your messages and the files and images you attach, your bot's settings, market data, and your positions and trade results; (iv) other Users: your username, profile and trading record (trades, results and score) are shown to other signed-in Users on the leaderboard, on your profile page and in Copy Trading, and your community posts and messages are visible to the people you share them with; (v) authorities or third parties where required by law or to protect our rights; and (vi) a successor entity in the event of a merger, acquisition or reorganisation. We do not sell your personal data.
5. Third-Party Services
Our website and Software may use or link to third-party services (such as TradingView, MetaTrader, analytics and advertising providers). Their use of information is governed by their own privacy policies, over which we have no control. We encourage you to review them.
6. International Data Transfers
As a Singapore-based company operating globally, your personal data may be transferred to and processed in countries other than your own. Where we transfer data outside Singapore, we take reasonable steps to ensure it is protected to a standard comparable to the PDPA.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to provide the Services, and to comply with our legal, accounting and reporting obligations, after which it is deleted or anonymised.
8. Data Security
We implement reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Broker and exchange API keys, secrets and passphrases and the access tokens of broker and exchange connections are encrypted when stored, as are Telegram sessions and phone numbers, Discord tokens and your own AI model keys. The tokens we issue for MetaTrader 5 and the IBKR Bridge and your bots' webhook secrets are stored as a one-way hash plus an encrypted copy, and your AI-assistant connector key is stored only as a hash, so it is shown to you once, when it is created. Once saved, exchange API keys, secrets and passphrases are not sent back to the app. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights (PDPA)
Subject to applicable law, you may request access to and correction of your personal data, and may, on reasonable notice, withdraw your consent to our collection, use or disclosure of your personal data for any purpose, including direct marketing. If you withdraw consent that we need to provide the Services, we will tell you the likely consequences, which may include that we can no longer provide some or all of them. To exercise these rights, contact our Data Protection Officer at dpo@traderframe.io. You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.
10. Children's Privacy
The Services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us personal data, please contact us and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised "Last Updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
12. Contact Us
For any questions about this Privacy Policy or our data practices, contact us at support@traderframe.io or our contact form at www.traderframe.io/contact-us, or our Data Protection Officer at dpo@traderframe.io.