This Cookie Policy explains how TraderFrame Pte. Ltd. ("TraderFrame", "we", "us" or "our") uses cookies and similar technologies on our website and in the TraderFrame web app. It should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to work more efficiently, and to provide information to the site owners. Similar technologies include web beacons, pixels and local storage, which we refer to collectively as "cookies" in this Policy.
2. Types of Cookies We Use
- Strictly necessary cookies — required for the website to function (e.g. security, load balancing, session management). These cannot be switched off in our systems.
- Preference / functional cookies — remember your choices in the app (such as light or dark theme, or the Demo or Live view) so you do not have to set them again.
- Analytics / performance cookies — help us understand how visitors use the site so we can measure and improve performance (e.g. pages visited, time on site).
- Marketing / referral storage — when you arrive through an affiliate's link, we store the referral code in your browser so that the affiliate can be credited if you sign up. We do not currently use advertising cookies; if we add them, they will be listed here and placed only with your consent where the law requires it.
3. How We Use Cookies
We use cookies to operate and secure the website and app, to keep you signed in, to remember your preferences, to analyse traffic and usage trends, and to credit affiliates for referrals. This helps us improve the website and app.
4. Third-Party Cookies
Some cookies are placed by third parties, including Google Analytics (analytics), Google's reCAPTCHA and Firebase when you sign in or verify your phone number (security), Cloudflare Turnstile on our contact form (security), and, in the app, Tawk.to (live support chat, when you are signed in; its cookies are part of the support service, so they do not wait for your analytics choice) and Tolt (affiliate tracking: when you arrive through a partner's referral link, Tolt sets a cookie so that the referring partner is credited if you sign up or subscribe; this cookie does not wait for your analytics choice, because it is needed to credit referrals). These third parties may receive information such as your IP address when the cookie is served. We do not control these third-party cookies; please review the respective providers' privacy and cookie policies for details and opt-out options.
5. Managing and Disabling Cookies
You can control and delete cookies through your browser settings. Most browsers let you refuse or remove cookies, and you can usually find these controls in the "Settings", "Preferences" or "Privacy" menu of your browser. Please note that disabling certain cookies may affect the functionality of the website and prevent some features from working correctly.
6. Consent
We place non-essential cookies, such as analytics cookies, only if you agree. When you first visit our website or app, a banner lets you accept or decline them, and you can change your choice at any time through the "Cookie settings" link at the foot of every page of our website or in the account menu of the app. Strictly necessary cookies do not need your consent, because the website and app cannot work without them.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law or our practices. The revised version will be posted on our website with an updated "Last Updated" date.
8. Contact Us
If you have any questions about our use of cookies, contact us at support@traderframe.io or our contact form at www.traderframe.io/contact-us.