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MetaTrader signals

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All crypto exchanges

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Any MetaTrader 5 broker

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Contact

How can we help?

Write to the TraderFrame team about your account, billing, a broker connection or a bot that did not trade as expected.

Questions

Before you write

Is TraderFrame a broker?

No. TraderFrame is a technology platform, not a broker or a financial adviser. You connect your own broker or exchange account, and your money stays there.

Which brokers can I connect?

Bybit, Binance, OKX, Bitget, KuCoin, Hyperliquid, Deriv and Interactive Brokers, plus any MetaTrader 5 broker through our EA.

My broker is not listed. Can I ask for it?

Yes. Send the form with the topic Broker and tell us which broker and account type you use.

Does every broker allow automated trading?

No. Some brokers and prop firms limit or forbid it. Check their terms before you activate a bot.

How do I cancel my plan?

In the app, open Subscription in your account menu and choose Cancel subscription. A paid plan keeps running until the end of the period you paid for. A free trial you cancel runs until its end date, then ends, and you are not charged. Refunds follow our Refund policy.

Can TraderFrame guarantee profits?

No. Trading carries risk, and automated or copied trades can lose money. Read the Risk disclosure before you trade.

Contact

How can we help?

Get in touch with the TraderFrame team for product questions, onboarding support, broker setup, billing, affiliate inquiries, or technical assistance.

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Chat with our team

Need help choosing a plan, understanding features, or setting up your trading workflow? Chat with our team for quick guidance.

Start Your Chat

Join the community

Connect with other TraderFrame users, follow product updates, ask setup questions, and learn from the trading automation community.

Documentation

Find step-by-step guides for TradingView, MT4/MT5, broker connections, copy trading, bot settings, and account setup.

Follow us on X

Follow us for product updates, trading automation tips, feature releases, and community announcements.

Need Help?

Frequently Asked Questions

Got questions? We've got answers. Whether you're new to automated trading or a seasoned pro, here's everything you need to know before getting started.

Q1. What is TraderFrame?

TraderFrame is a trading automation platform that helps users connect signals, supported brokers, copy trading, journaling, performance tracking, and community features into one workflow.

Q2. Is TraderFrame available on mobile?

TraderFrame is a responsive web app and can be accessed from desktop, tablet, and mobile browsers. Native mobile apps may be introduced later.

Q3. Is TraderFrame financial advice?

No. TraderFrame is a technology platform for trading automation, analytics, journaling, and copy trading. It does not provide financial advice or investment recommendations.

Q4. How do I get help with setup?

You can use our documentation, join the community, or contact our support team for help with account setup, broker connection, signal setup, and automation configuration.

Q5. Which brokers does TraderFrame support?

TraderFrame supports selected broker integrations. Availability may vary by region, account type, and broker-side requirements. Please check the supported brokers page or contact support for the latest list.

Q6. Can I connect TradingView or MT4/MT5?

Yes. TraderFrame is designed to support signal workflows from TradingView and MetaTrader 4/5, depending on your selected setup and supported broker connection.

Q7. Can using automation affect my broker account?

Broker policies can vary. Users should review their broker’s terms before enabling automation, copy trading, or signal-based execution.

Q8. What if my broker is not supported?

If your broker is not currently supported, you can contact the team to request future integration support.

Q9. Can TraderFrame guarantee profits?

No. TraderFrame helps automate trading workflows and track performance, but it does not guarantee profits or trading outcomes.

Q10. Can I lose money using TraderFrame?

Yes. Trading involves risk. Automated trading, copy trading, and signal-based execution can still result in losses.

Q11. How does copy trading work?

Users can request to copy approved traders. Once approved, they can connect a broker, configure risk settings, and activate the bot based on the available copy-trading workflow.

Q12. Can I track my performance?

Yes. TraderFrame includes performance tracking and journaling features to help users review trade history, win rate, drawdown, PnL, and other trading metrics.

Q13. What happens if I exceed free plan limits?

If you exceed the free plan limits, you may need to upgrade to a paid plan to continue using selected automation, trading, or platform features.

Q14. Can I upgrade or downgrade my plan?

Yes. Users can manage their subscription plan based on the available pricing options inside TraderFrame.

Q15. What payment methods are supported?

TraderFrame supports selected payment methods based on availability. Please check the pricing or billing page for the latest supported options.

Q16. Who do I contact for billing issues?

For payment, subscription, invoice, or billing-related questions, contact the support team through this page.

Q1. Which brokers does TraderFrame support?

TraderFrame supports selected broker integrations. Availability may vary by region, account type, and broker-side requirements. Please check the supported brokers page or contact support for the latest list.

Q2. Can I connect TradingView or MT4/MT5?

Yes. TraderFrame is designed to support signal workflows from TradingView and MetaTrader 4/5, depending on your selected setup and supported broker connection.

Q3. Can using automation affect my broker account?

Broker policies can vary. Users should review their broker’s terms before enabling automation, copy trading, or signal-based execution.

Q4. What if my broker is not supported?

If your broker is not currently supported, you can contact the team to request future integration support.

Q1. Can TraderFrame guarantee profits?

No. TraderFrame helps automate trading workflows and track performance, but it does not guarantee profits or trading outcomes.

Q2. Can I lose money using TraderFrame?

Yes. Trading involves risk. Automated trading, copy trading, and signal-based execution can still result in losses.

Q3. How does copy trading work?

Users can request to copy approved traders. Once approved, they can connect a broker, configure risk settings, and activate the bot based on the available copy-trading workflow.

Q4. Can I track my performance?

Yes. TraderFrame includes performance tracking and journaling features to help users review trade history, win rate, drawdown, PnL, and other trading metrics.

Q1. What happens if I exceed free plan limits?

If you exceed the free plan limits, you may need to upgrade to a paid plan to continue using selected automation, trading, or platform features.

Q2. Can I upgrade or downgrade my plan?

Yes. Users can manage their subscription plan based on the available pricing options inside TraderFrame.

Q3. What payment methods are supported?

TraderFrame supports selected payment methods based on availability. Please check the pricing or billing page for the latest supported options.

Q4. Who do I contact for billing issues?

For payment, subscription, invoice, or billing-related questions, contact the support team through this page.

Be Part of Something Bigger.

Every great shift in trading was led by a community. At TraderFrame, we’re uniting beginners, pros, and visionaries to share knowledge, build trust, and grow together. Come be part of the journey.

Start Trading With Us

Important risk disclaimer. TraderFrame is a trading automation, analytics, journaling and copy-trading technology platform. It does not provide financial advice, investment advice, trading recommendations or guaranteed outcomes. Trading involves risk and may result in financial loss. You are responsible for your strategies, broker accounts, automation settings, copy-trading decisions and risk management. Past performance does not guarantee future results. Performance data, leaderboards and copy-trading history are shown for visibility and analysis only, not as a promise of future profit.

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