Contact

How can we help?

Get in touch with the Trader Frame team for product questions, onboarding support, broker setup, billing, affiliate inquiries, or technical assistance.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Chat with our team

Need help choosing a plan, understanding features, or setting up your trading workflow? 
Chat with our team for quick guidance.
Start Your Chat

Join the community

Connect with other Trader Frame users, follow product updates, ask setup questions, and learn from the trading automation community.
Join Discord

Documentation

Find step-by-step guides for TradingView, MT4/MT5, broker connections, copy trading, bot settings, and account setup.
View docs

Follow us on X

Follow us for product updates, trading automation tips, feature releases, and community announcements.
Follow on X
Need Help?

Frequently Asked Questions

Got questions? We've got answers. Whether you're new to automated trading or a seasoned pro, here's everything you need to know before getting started.
Q1. What is Trader Frame?

Trader Frame is a trading automation platform that helps users connect signals, supported brokers, copy trading, journaling, performance tracking, and community features into one workflow.

Q2. Is Trader Frame available on mobile?

Trader Frame is a responsive web app and can be accessed from desktop, tablet, and mobile browsers. Native mobile apps may be introduced later.

Q3. Is Trader Frame financial advice?

No. Trader Frame is a technology platform for trading automation, analytics, journaling, and copy trading. It does not provide financial advice or investment recommendations.

Q4. How do I get help with setup?

You can use our documentation, join the community, or contact our support team for help with account setup, broker connection, signal setup, and automation configuration.

Q5. Which brokers does Trader Frame support?

Trader Frame supports selected broker integrations. Availability may vary by region, account type, and broker-side requirements. Please check the supported brokers page or contact support for the latest list.

Q6. Can I connect TradingView or MT4/MT5?

Yes. Trader Frame is designed to support signal workflows from TradingView and MetaTrader 4/5, depending on your selected setup and supported broker connection.

Q7. Can using automation affect my broker account?

Broker policies can vary. Users should review their broker’s terms before enabling automation, copy trading, or signal-based execution.

Q8. What if my broker is not supported?

If your broker is not currently supported, you can contact the team to request future integration support.

Q9. Can Trader Frame guarantee profits?

No. Trader Frame helps automate trading workflows and track performance, but it does not guarantee profits or trading outcomes.

Q10. Can I lose money using Trader Frame?

Yes. Trading involves risk. Automated trading, copy trading, and signal-based execution can still result in losses.

Q11. How does copy trading work?

Users can request to copy approved traders. Once approved, they can connect a broker, configure risk settings, and activate the bot based on the available copy-trading workflow.

Q12. Can I track my performance?

Yes. Trader Frame includes performance tracking and journaling features to help users review trade history, win rate, drawdown, PnL, and other trading metrics.

Q13. What happens if I exceed free plan limits?

If you exceed the free plan limits, you may need to upgrade to a paid plan to continue using selected automation, trading, or platform features.

Q14. Can I upgrade or downgrade my plan?

Yes. Users can manage their subscription plan based on the available pricing options inside Trader Frame.

Q15. What payment methods are supported?

Trader Frame supports selected payment methods based on availability. Please check the pricing or billing page for the latest supported options.

Q16. Who do I contact for billing issues?

For payment, subscription, invoice, or billing-related questions, contact the support team through this page.

Q1. Which brokers does Trader Frame support?

Trader Frame supports selected broker integrations. Availability may vary by region, account type, and broker-side requirements. Please check the supported brokers page or contact support for the latest list.

Q2. Can I connect TradingView or MT4/MT5?

Yes. Trader Frame is designed to support signal workflows from TradingView and MetaTrader 4/5, depending on your selected setup and supported broker connection.

Q3. Can using automation affect my broker account?

Broker policies can vary. Users should review their broker’s terms before enabling automation, copy trading, or signal-based execution.

Q4. What if my broker is not supported?

If your broker is not currently supported, you can contact the team to request future integration support.

Q1. Can Trader Frame guarantee profits?

No. Trader Frame helps automate trading workflows and track performance, but it does not guarantee profits or trading outcomes.

Q2. Can I lose money using Trader Frame?

Yes. Trading involves risk. Automated trading, copy trading, and signal-based execution can still result in losses.

Q3. How does copy trading work?

Users can request to copy approved traders. Once approved, they can connect a broker, configure risk settings, and activate the bot based on the available copy-trading workflow.

Q4. Can I track my performance?

Yes. Trader Frame includes performance tracking and journaling features to help users review trade history, win rate, drawdown, PnL, and other trading metrics.

Q1. What happens if I exceed free plan limits?

If you exceed the free plan limits, you may need to upgrade to a paid plan to continue using selected automation, trading, or platform features.

Q2. Can I upgrade or downgrade my plan?

Yes. Users can manage their subscription plan based on the available pricing options inside Trader Frame.

Q3. What payment methods are supported?

Trader Frame supports selected payment methods based on availability. Please check the pricing or billing page for the latest supported options.

Q4. Who do I contact for billing issues?

For payment, subscription, invoice, or billing-related questions, contact the support team through this page.

Be Part of Something Bigger.

Every great shift in trading was led by a community. At trader frame, we’re uniting beginners, pros, and visionaries to share knowledge, build trust, and grow together. Come be part of the journey.