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Write to the TraderFrame team about your account, billing, a broker connection or a bot that did not trade as expected.

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Questions

Before you write

Is TraderFrame a broker?

No. TraderFrame is a technology platform, not a broker or a financial adviser. You connect your own broker or exchange account, and your money stays there.

Which brokers can I connect?

Bybit, Binance, OKX, Bitget, KuCoin, Hyperliquid, Deriv and Interactive Brokers, plus any MetaTrader 5 broker through our EA.

My broker is not listed. Can I ask for it?

Yes. Send the form with the topic Broker and tell us which broker and account type you use.

Does every broker allow automated trading?

No. Some brokers and prop firms limit or forbid it. Check their terms before you activate a bot.

How do I cancel my plan?

In the app, open Subscription in your account menu and choose Cancel subscription. A paid plan keeps running until the end of the period you paid for. A free trial you cancel runs until its end date, then ends, and you are not charged. Refunds follow our Refund policy.

Can TraderFrame guarantee profits?

No. Trading carries risk, and automated or copied trades can lose money. Read the Risk disclosure before you trade.

Important risk disclaimer. TraderFrame is a trading automation, analytics, journaling and copy-trading technology platform. It does not provide financial advice, investment advice, trading recommendations or guaranteed outcomes. Trading involves risk and may result in financial loss. You are responsible for your strategies, broker accounts, automation settings, copy-trading decisions and risk management. Past performance does not guarantee future results. Performance data, leaderboards and copy-trading history are shown for visibility and analysis only, not as a promise of future profit.

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