Privacy & Policy

At TraderFrame Pte. Ltd. ("TraderFrame", "we", "us" or "our"), the privacy of our visitors and Users is a priority. This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights available to you. It is designed to comply with the Singapore Personal Data Protection Act 2012 (the "PDPA") and applies to your use of our website, software and services.

1. Information We Collect

Personal data you provide: when you register for or use the Software you may provide your first and last name, email address, Broker-account email, and any information you submit through support channels or forms.

Payment information: payments are handled by third-party payment processors; we do not store full card details on our own systems.

Log files: like most online services, we log standard information including internet protocol (IP) address, browser type, internet service provider (ISP), date and time stamps, and referring/exit pages. This is used for analytics and administration and is not, by itself, linked to personally identifiable information.

Cookies and similar technologies: see our separate Cookie Policy for details.

2. How We Use Your Information

• To provide, operate, maintain and secure the Software and Services, including connecting to your Broker to execute automated trades;
• To create and manage your account and licence and to process payments;
• To provide customer support and respond to your enquiries;
• To send service communications and, where permitted, product updates and marketing (from which you may opt out at any time);
• To analyse, improve and develop our website, Software and Services; and
• To comply with legal obligations and enforce our Terms.

3. Legal Basis and Consent

We rely on your consent and on the performance of our contract with you (these Terms) as the basis for processing. You may withdraw consent for direct marketing at any time by emailing [support@traderframe.io] or using the unsubscribe link in our communications; withdrawing consent does not affect processing necessary to provide the Services you have requested.

4. Sharing and Disclosure

We may share personal data with: (i) Brokers, solely to enable the Software to interact with your trading account as you direct; (ii) service providers and processors (e.g. hosting, analytics, email, payment processing) acting on our instructions; (iii) authorities or third parties where required by law or to protect our rights; and (iv) a successor entity in the event of a merger, acquisition or reorganisation. We do not sell your personal data.

5. Third-Party Services

Our website and Software may use or link to third-party services (such as TradingView, MetaTrader, analytics and advertising providers). Their use of information is governed by their own privacy policies, over which we have no control. We encourage you to review them.

6. International Data Transfers

As a Singapore-based company operating globally, your personal data may be transferred to and processed in countries other than your own. Where we transfer data outside Singapore, we take reasonable steps to ensure it is protected to a standard comparable to the PDPA.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to provide the Services, and to comply with our legal, accounting and reporting obligations, after which it is deleted or anonymised.

8. Data Security

We implement reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights (PDPA)

Subject to applicable law, you may request access to and correction of your personal data, and may withdraw consent to its use for direct marketing. To exercise these rights, contact our Data Protection Officer at [dpo@traderframe.io]. You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

10. Children's Privacy

The Services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us personal data, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised "Last Updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at [support@traderframe.io] or [dpo@traderframe.io].